About The Collection

FREQUENTLY ASKED QUESTIONS

What is the Visa Infinite Luxury Hotel Collection?

The Visa Infinite Luxury Hotel Collection is a card benefit for Visa Infinite cardholders worldwide. This benefit offers eligible cardholders with premium amenities* while staying at any one of our hand selected hotel partners around the world: a special amenity to each property, such as an additional dining credit or spa credit (benefits vary by property), a best available rate guarantee; an automatic room upgrade upon arrival (when available), complimentary in-room Wi-Fi (when available); complimentary continental breakfast daily; one $25 food or beverage credit per stay; VIP Guest status, and 3PM check-out upon request (when available). To receive these benefits, you must use an eligible Visa Infinite card to book and pay for your entire stay. See full Terms & Conditions for more details.

What credit cards are eligible for this hotel program?

Authorized cardholders who hold an eligible Visa Infinite card and are in good standing can book the Visa Infinite Luxury Hotel Collection. The Visa Infinite Luxury Hotel Collection offer is valid only when you book and pay for your stay with a valid, eligible Visa Infinite card.

How do I book a hotel in the Visa Infinite Luxury Hotel Collection?

To make a reservation at a hotel in the Visa Infinite Luxury Hotel Collection, please visit www.visainfinitehotels.com, your region’s website (accessible via www.visaluxuryhotelcollection.com) or call your Visa Concierge.

If I book a reservation directly with the hotel, will I still receive the benefits?

No, you must make your reservation either on a Visa Infinite Luxury Hotel Collection website or through your Visa Concierge.

How does the best available rate guarantee work?

With all of our Visa Infinite Luxury Hotel Collection properties, we guarantee the best publically available rate. If you find a lower rate available to the general public on an unrestricted website that has the same payment and cancellation policies, we’ll match it. Simply complete and submit the online claim form within 24 hours of making a booking. Additional Terms & Conditions can be found by clicking on the link here

When will I be charged?

The hotel will charge your eligible Visa Infinite card at the time of check out unless otherwise indicated during the reservation process. All reservations, cancellations and modifications are subject to the hotel’s rules and policies.

Do you charge service fees?

No, there are no service fees associated with using our online Visa Infinite Luxury Hotel Collection reservation system or to call a Visa Concierge to book your reservation.

Who do I contact if I have a special request during my stay?

Please contact your Visa Concierge or the hotel directly if you have a special request during your stay. Individual hotel phone numbers can be found on your confirmation email. The hotel will attempt to accommodate any requests but cannot guarantee that all requests will be honored.

Can I still book a hotel on the Visa Signature Luxury Hotel Collection?

Yes, you can use your Visa Infinite card to book a hotel on the Visa Signature Luxury Hotel Collection. If you cannot find a hotel in the Visa Infinite collection and would like to take advantage of the amenities offered to Visa Signature cardholders, you can search on the Visa Signature Luxury Hotel Collection website: www.visasignaturehotels.com