FREQUENTLY ASKED QUESTIONS

What is the Visa Infinite Luxury Hotel Collection?

The Visa Infinite Luxury Hotel Collection is composed of more than 900 of the world’s most intriguing and prestigious properties, including brands like Peninsula, Park Hyatt, and Shangri-La. This hand-selected portfolio, developed for Visa Signature and Visa Infinite cardholders, is evaluated regularly. All properties, from boutique gems to world famous hotels, provide a premium collection of benefits specially designed to offer an unparalleled experience.

What are the Visa Infinite Luxury Hotel Collection benefits available to both Visa Signature and Visa Infinite cardholders?

The Visa Infinite Luxury Hotel Collection 7 Premium Benefits available to all Visa Signature and Visa Infinite cardholders at Visa Infinite Luxury Hotel Collection properties include: best available rate guarantee (temporarily unavailable), automatic room upgrade upon arrival (when available), complimentary in-room Wi-Fi (when available), complimentary daily breakfast for two, one $25 USD food or beverage credit per stay, VIP Guest status and late check-out upon request (when available).

Are there additional Visa Infinite Luxury Hotel Collection benefits available exclusively to Visa Infinite cardholders?

As a Visa Infinite cardholder, you are eligible to receive the 7 Premium Benefits available to all Visa Signature and Visa Infinite cardholders at Visa Infinite Luxury Hotel Collection properties, plus an additional 8th Visa Infinite benefit at participating properties. The 8th Visa Infinite benefit is a special amenity unique to each property, such as an additional dining credit or spa credit. To receive the bonus 8th benefit, you must use an eligible Visa Infinite card to book and pay for your entire stay. Special amenity varies by property; see full Terms & Conditions for more details.

What are examples of an 8th Visa Infinite benefit for hotels in the Visa Infinite Luxury Hotel Collection?

In addition to the 7 Premium Benefits, look for the special amenity listed with participating property and in the search results on www.visainfinitehotels.com for properties that offer the 8th Visa Infinite benefit for Visa Infinite cardholders. This complimentary 8th benefit* may be one of the following, but not inclusive, to:

• An additional $75 Food & Beverage credit, on top of the existing $25 Food & Beverage credit
• A $100 spa credit
• A $100 golf credit
• A $100 room rate credit

(All credits are USD)

If the property does not list a special amenity separate from the 7 Premium Benefits, the property does not provide an 8th Visa Infinite benefit.

*In cases where one of the benefits is not available at a hotel, the hotel may provide a substitute benefit of equal value. Some hotels may provide one of the benefits as a standard feature of the room being booked. In those cases the hotel may or may not provide a substitute benefit of equal value. Resort fees that cover any of the benefits are not reimbursable. Reservations must be booked either on a Visa Infinite Luxury Hotel Collection website or through Visa Concierge for benefits to apply. Some properties may require a minimum night stay or require booking certain room categories to receive the additional complimentary Visa Infinite benefit. Please consult the terms and conditions for each property.

What credit cards are eligible for this exclusive Visa Infinite benefit?

Eligible Visa Infinite cardholders can book at participating properties to receive the bonus 8th Visa Infinite benefit in addition to the 7 Premium Benefits. The Visa Infinite benefit is valid only when you book through Visa Infinite Luxury Hotel Collection website or Visa Concierge and pay for your stay with a valid, eligible Visa Infinite card.

How do I book a hotel in the Visa Infinite Luxury Hotel Collection that provides a bonus 8th Visa Infinite benefit?

To make a reservation at a hotel that provides the bonus 8th Visa Infinite benefit within the Visa Infinite Luxury Hotel Collection, please visit www.visainfinitehotels.com or call your Visa Concierge.

If I book a reservation directly with the hotel, will I still receive the 8th Visa Infinite benefit?

No, you must make your reservation either on a Visa Infinite Luxury Hotel Collection website or through your Visa Concierge.

How does the best available rate guarantee work?

With all of our Visa Infinite Luxury Hotel Collection properties, we guarantee the best publically available rate. If you find a lower rate available to the general public on an unrestricted website that has the same payment and cancellation policies, we’ll match it. Simply complete and submit the online claim form within 24 hours of making a booking. Additional Terms & Conditions can be found by clicking on the link here.

When will I be charged?

The hotel will charge your eligible Visa Infinite card at the time of check out unless otherwise indicated during the reservation process. All reservations, cancellations and modifications are subject to the hotel’s rules and policies.

Do you charge service fees?

No, there are no service fees associated with using our online Visa Infinite Luxury Hotel Collection reservation system or to call a Visa Concierge to book your reservation.

Who do I contact if I have a special request during my stay?

Please contact your Visa Concierge or the hotel directly if you have a special request during your stay. Individual hotel phone numbers can be found on your confirmation email. The hotel will attempt to accommodate any requests but cannot guarantee that all requests will be honored.

I’m a Visa Infinite cardholder. Can I still book a hotel on the Visa Infinite Luxury Hotel Collection that provides only the 7 premium benefits?

Yes, you can use your Visa Infinite card to book a hotel that provides the 7 premium benefits in the Visa Infinite Luxury Hotel Collection. This website includes all hotels in the Visa Infinite Luxury Hotel Collection that provide the 7 premium benefits available to both Visa Signature and Visa Infinite cardholders as well as hotels that provide an additional 8th Visa Infinite benefit exclusive to Visa Infinite cardholders. For hotels that only provide the 7 premium benefits, they will be displayed as available to both Visa Signature and Visa Infinite cardholders. For hotels that offer a bonus 8th Visa Infinite benefit, only the Visa Infinite offer will be displayed. If a hotel provides both the 7 premium benefits and an 8th Visa Infinite benefit that has minimum night stay or room category requirements, the hotel will display the offer available to Visa Signature cardholders only if the Visa Infinite offer is unavailable with an option to change “stay dates” to access the Visa Infinite offer.

How are Visa Infinite rates different from Visa Signature rates?

The price per night of both rates is identical. The only difference between Visa Infinite rates and Visa Signature rates is that Visa Infinite rates include an 8th Infinite benefit in addition to the 7 Premium Benefits. If a hotel provides both the 7 premium benefits and an 8th Visa Infinite benefit that has minimum night stay or room category requirements, the hotel will display the offer available to Visa Signature cardholders only if the Visa Infinite offer is unavailable with an option to change “stay dates” to access the Visa Infinite offer.