About The Collection

RATING

Visa Infinite Luxury Hotel Collection holds hotels up to a higher standard. Hotels are included in the Visa Infinite Luxury Hotel Collection by invitation only. Every property is first reviewed, vetted, and assigned a rating by our partner, Kiwi Collection.

CALCULATING A RATING

Properties are assigned ratings (on a scale of 1 to 10) in ten categories that make up their average rating:

  • Service
  • Rooms
  • Food & Beverage
  • SPA & Fitness
  • Attention to Detail
  • Generosity & Value
  • Wow / Hip Factor
  • Architecture & Design
  • Location
  • Fit to Promise

The individual ratings from the above categories combine to form a hotel's average rating. Therefore, the maximum rating a hotel can achieve is 10.0. However, it is important to note that the Visa Luxury Hotel Collection rating system differs from most others.

Because this system rates hotels on a combination of facilities and qualities that every property may not possess, it is important to examine each hotel rating in greater detail.

For example, it is possible that a particular hotel might not have a spa and fitness facility, or even a food and beverage facility. The Visa Luxury Hotel Collection recognises that such hotels can still provide guests with an outstanding experience and should therefore not be unfairly penalized because of it. That is why an average rating of only the applicable categories is displayed in the numerical value. With this in mind, the Visa Luxury Hotel Collection highly recommends that consumers look not only at the average rating, but also at each individual rating category when choosing a hotel.